Shipping policy

At Olera, we aim to deliver your order quickly and safely.

Processing Time

Orders are typically processed within 1 business day after confirmation.
Orders placed on weekends or public holidays will be processed on the next business day.

Delivery Time

Estimated delivery time is 2–5 business days from the date of shipment.
Delivery times may vary depending on location, courier availability, or unforeseen circumstances.

Shipping Coverage

We currently ship to all available serviceable areas. Delivery availability may vary by location.

Shipping Fees

Shipping fees, if applicable, will be calculated and displayed at checkout.
Shipping fees are non-refundable, except in cases of damaged or incorrect orders.

Delays

While we strive to meet the estimated delivery time, delays may occasionally occur due to factors beyond our control (such as courier delays or weather conditions). Olera is not responsible for such delays.

Incorrect or Damaged Orders

If you receive a damaged or incorrect shipment, please contact us within 3 days of delivery by emailing get.olera@gmail.com with clear images of the shipment attached.