Refund policy

Return & Refund Policy

We want you to be completely satisfied with your purchase. If you encounter any issues, please review our return and refund terms below.

Return Eligibility

• Customers may request a return or refund within 3 days from the date of shipment arrival.

• Requests submitted after this period will not be eligible.

How to Request a Return or Refund

To initiate a return or refund request, please send an email to get.olera@gmail.com
including:

• Your order number

• A clear description of the issue

• Images of the received shipment showing the problem

Requests without images or sufficient details may not be approved.

Conditions for Returns

• The product must be unused, unopened, and in its original packaging.

• We reserve the right to refuse returns that do not meet these conditions.

Refund Process

• Once your request is reviewed and approved, we will notify you by email.

• Approved refunds will be processed back to the original payment method within 5–10 business days, depending on your bank or payment provider.

Non-Returnable Items

• Products that have been opened, used, damaged after delivery, or returned without prior approval are not eligible for refund or return.

Shipping Costs

• Shipping fees are non-refundable unless the return is due to a defect or an error on our part.

Damaged or Incorrect Orders

If you receive a damaged or incorrect item, please contact us within 3 days of delivery with images, and we will resolve the issue promptly.